Frequently Asked Questions
Thoughtfully Answered.

Orders destined for major metropolitan cities arrive within 3 to 5 business days from dispatch. Remote pin codes require 5 to 7 business days. Real-time tracking is provided with every dispatch.

Yes. For urgent gifting requirements within selected pin codes of Delhi-NCR and Mumbai, we offer priority express delivery options on pre-curated sets. Please connect with our WhatsApp concierge before 1:00 PM IST.

We provide complimentary insured pan-India shipping on all orders with a subtotal above ₹2,000. For orders below ₹2,000, a nominal flat express shipping fee of ₹150 is applied at checkout.

Absolutely. You can build bespoke hampers using our Gifting Cart builder or reach out directly to customize gourmet delicacies, hand-poured candles, fragrances, and ribbon hues.

Yes. Every single Casa Kalā hamper includes a complimentary handwritten keepsake notecard crafted on premium archival deckle-edge cotton paper and sealed with an artisan wax stamp.

We present our collections in three signature sustainable formats: Rigid Keepsake Gift Boxes, Hand-Carved Pine Wood Crates, and Artisanal Woven Baskets trimmed with pure silk organza or grosgrain ribbons.

Our minimum order quantity for corporate gifting starts at 10 units. We comfortably handle bulk volumes of up to 10,000+ units across multiple dispatch locations in India and the UAE.

Yes. We offer tasteful, subtle brand integration: foil-stamped or laser-engraved corporate logos on boxes, Pantone-matched ribbons, custom printed greeting cards, and branded accessories.

Yes, all corporate orders receive a formal GST tax invoice complete with your company’s legal entity name, GSTIN, and state registration details. We support formal PO approvals and vendor onboarding.

We support fully encrypted checkout via all major Credit & Debit cards (Visa, MasterCard, Amex), UPI (Google Pay, PhonePe, Paytm), Net Banking across 50+ banks, and Bank Wire Transfer / NEFT for corporate accounts.

Because our gifts contain handcrafted items, personalized stationery, and perishable artisanal delicacies, we cannot accept general returns once delivered. If any item arrives damaged in transit, share photos within 48 hours for an immediate complimentary replacement.

Yes! You can reserve your gift hampers up to 6 months in advance. Simply select your preferred target delivery date during checkout or note it down in your order remarks, and our dispatch team will time your shipment with precision.